Technical Service Tech (f/m/d) für Wiesbaden gesucht

Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt

Job Kategorie: Medizintechnik Vertrieb u. Verkauf

Stellenangebot Basisdaten

Arbeitsort:: DE 65185 Wiesbaden
Umkreis:: keine Angabe.
Art der Arbeitsstelle:
Letze Aktualisierung:: 07.11.20242024-11-07

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Stellenausschreibung: Technical Service Tech (f/m/d)

Arbeitgeber bzw. Arbeitsvermittler: Randstad Deutschland in Eschborn, Taunus

Branche: Medizintechnik

Kategorie: Vertrieb u. Verkauf

Stellenbeschreibung: Do you want to progress professionally and desire a job where you are challenged and supported? With regular working hours, good benefits, and diverse opportunities for further development? Then you've come to the right place: Our business partner from the medical technology industry offers an attractive position as technical service support at their location in Wiesbaden. Apply online right away. We value equal opportunities and welcome applications from people with disabilities. Das dürfen Sie erwarten - Performance-related pay in accordance with the BAP/DGB collective bargaining agreement for temporary staff - Attractive social benefits, for example vacation and Christmas bonuses - Up to 30 days of vacation per year - Skills development through a variety of e.learnings - A wide range of employee benefits - Option to work from home after successful induction Ihre Aufgaben - Provide critical account support where required - Handle high volume of critical, high-risk accounts in addition to other routine requests - Apply knowledge and creativity to recognize cause and effect conclusions - Integrate corporate wide and marketing specific strategies and objectives in day-to-day operations - Receive inbound customer calls and email communications from both EMEA and US regions and address in a professional and friendly manner - Review, prioritize and manage group mailboxes for technical services team to ensure all inquiries and complaints are actioned as per procedures - Provide first level support in troubleshooting customer complaints by analyzing customer problems and asking the appropriate questions to support resolution - Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the record - Provide data to the organization on customer uses/preferences leading to customer driven design/customer usability Unsere Anforderungen - Commercial education - Several years of experience working in a medical/clinical environment or in customer facing support role in an associated industry - Experience with challenging technical complaints - Understanding of the principles of good technical writing - Proficient in MS Word, PowerPoint, Excel and Outlook - Excellent verbal and written communications skills in English and German - Working time model: 37,5 h/week

Qualifikation: Arbeitskräfte

Verdienst:: 17.00 - 17.00 EUR

Bewerbung an: Randstad Deutschland
Frankfurter Straße 100
De 65760 Eschborn, Taunus
Telefon: +49 6196 9729774
Email: central.recruitment@randstad.de

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