Solution Consultant (m/w/d) für Berlin gesucht
Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt
Job Kategorie: IT/IT-Dienstleistung Informationstechnologie (IT)
Stellenangebot Basisdaten
- Arbeitsort:
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DE 10407 Berlin
- Umkreis:
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keine Angabe.
- Art der Arbeitsstelle:
-
- Letze Aktualisierung:
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13.12.20242024-12-13
Stellenausschreibung: Solution Consultant (m/w/d)
- Arbeitgeber bzw.
Arbeitsvermittler
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Leafworks GmbH in Hamburg
- Branche
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IT/IT-Dienstleistung
- Kategorie
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Informationstechnologie (IT)
- Stellenbeschreibung
- WHO WE ARE We are a start-up that develops automation solutions to
eliminate boring tasks and take customer service in Zendesk to the
next level. Our tools are ready-to-use and solve the most common
issues with ease. With over 300 projects under our belt, we know what
truly matters. Whether it’s complex workflows or small challenges,
we provide solutions to optimize processes in cloud software and
minimize manual tasks. Are you excited to revolutionize the future of
customer service and make a real impact with us? Then get in touch –
we’d love to hear from you! LEAVE YOUR FOOTPRINT As a Solution
Consultant, you are as the bridge between customers and technology.
Your primary motivation is to make customers happy by identifying
their challenges and proactively offering suitable solutions. You
thrive on finding innovative ways to tackle complex problems and draw
energy from seeing satisfied customers. Your technical background
enables you not only to understand the issues but also to craft and
implement the best possible solutions. YOUR TALENT You are experienced
with OCR (Optical Character Recognition) and understand the challenges
of document processing You have worked with Regex and know how to use
it for data extraction and validation You are familiar with creating
prompts for LLMs (Large Language Models) and bring expertise in
optimizing them You have basic knowledge of JavaScript or Python and
use these to build workflows or simple automations APIs are no mystery
to you, and you enjoy tackling complex technical scenarios. HTML, XML,
JSON, as well as HTTP methods and status codes, are part of your
technical vocabulary. You have experience configuring Zendesk
workflows with triggers, webhooks, or even ZIS (Zendesk Integration
Services) Your are fluent in English. German would be an advantage
HAVE AN IMPACT Customer-Oriented and Proactive: You will actively
engage with customers, identify their needs, and independently propose
solutions Tinkerer Mindset: You will analyse technical problems and
develope solutions that benefit both the customer and the product
Problem Solver: You identify inefficient processes and develop
solutions to improve them Adaptable: You adapt swiftly to new
technologies and changing conditions Independent: You organize
yourself responsibly and have the ambition to successfully manage
projects from start to finish Customer service processes and journeys
are your playground and you know what really matters to satisfy our
customers WARUM KNOTS We are an international, diverse team. We focus
on people first and skills second, in that order. No matter your
education, age, where you live, your background, or how your résumé
looks — "Come as you are, be yourself." Micromanagement isn’t your
style? It’s not ours either! You can set your own working hours. We
work 100% remotely. Do you want to co-work with colleagues nearby from
time to time? No problem. Results matter: How you work is up to you.
Built on trust: Trust is everything. Period! Whatever equipment you
need to do your best work, we’ll provide it. Get to the next level:
Interested in training or further education? Talk to us directly —
we’ve got you covered. Stay connected: Through regular exchanges and
feedback talks, we foster transparency and openness. Prepare for
challenges: You won’t find boring projects here! Be ready to step
out of your comfort zone. Here to stay: We believe in long-term
collaboration. No fixed-term contracts here. Dress code? No thanks!
It’s all about the WE: With numerous co-working sessions and team
events in Germany and abroad, we strengthen our bond and our unique
culture. Hit the ground running: Our onboarding process is designed to
make you feel right at home, and your onboarding buddy will be by your
side from day one. Sounds cool? Awesome! Just send us your résumé
— no cover letter needed!
- Qualifikation
- Arbeitskräfte
- Verdienst:
- n.a.
- Bewerbung an
- Leafworks GmbH
Am Strandkai 1
De 20457 Hamburg
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