Sales / Tech Support engineer für Berlin gesucht
Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt
Job Kategorie: IT/IT-Dienstleistung Informationstechnologie (IT)
Stellenangebot Basisdaten
- Arbeitsort:
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DE 10119 Berlin
- Umkreis:
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keine Angabe.
- Art der Arbeitsstelle:
-
- Letze Aktualisierung:
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09.10.20242024-10-09
Stellenausschreibung: Sales / Tech Support engineer
- Arbeitgeber bzw.
Arbeitsvermittler
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traide AI in Hamburg
- Branche
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IT/IT-Dienstleistung
- Kategorie
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Informationstechnologie (IT)
- Stellenbeschreibung
- Intro We are traide AI , a groundbreaking deep tech, VC-backed, B2B
startup powered by AI ( we did AI long before the hype ) . Our
breakthrough in revenue, with an increase of over 10x in the past
year, positions us at the brink of a significant expansion phase. By
developing a risk analysis and prediction engine that is based on our
customs classification solution, we’re already transforming the
landscape of international trade. Our product, team, and vision have
convinced already prestigious partners like PwC, and our customer base
includes industry juggernauts such as Siemens, e-commere Hero's like
KoRo, alongside other notable figures in industry. We are rapidly
solidifying our leadership position within the EU while eyeing global
expansion . We are on the lookout for an exceptional individual to
join our compact yet highly skilled team, playing a pivotal role in
our ongoing journey. Does this sound like the kind of dynamic
professional environment you’re looking for ❓❗ Tasks As a Sales
/ Tech Support engineer, you will bridge the gap between our technical
solutions and our customers' needs. You’ll be responsible for
providing hands-on technical support, working closely with both our
internal teams and customers to ensure customer activation and support
needs are met to the highest level of satisfaction and prioritiy. Your
expertise will help our success team to close more deals by clearly
articulating our technology and products’ value. Key
Responsibilities: Collaborate with the customer success team to
understand customer requirements provide pre-sales technical support
Participate in demos/discussions with potential customers, explaining
technology and product features in a clear and engaging manner. Assist
customers in their product onboarding, owning the account
configuration, and with existing systems. Serve as the primary
technical contact for iexternal stakeholders, resolving customer
issues in a timely and effective manner. Work closely with the
engineering and product teams to provide feedback and suggest
improvements based on customer needs and experiences. Provide training
and ongoing technical guidance to customers, ensuring they can
maximize the value of our products. Document issues, troubleshooting
techniques, and solutions to help us build a usefull backoffice system
with extended support knowledge base Stay up to date on industry
trends and new technologies, providing insights to improve the
customer experience. Requirements Proven experience as a Sales or
Technical Support Engineer, or in a similar customer-facing role.
Hands-on experience of APIs and integration processes, scripting with
Python and troubleshooting tools. Excellent communication and
presentation skills, able to translate complex technical information
into clear, understandable terms. Problem-solving mindset with a
passion for troubleshooting and helping customers. Ability to manage
multiple priorities in a fast-paced environment. A degree in
Engineering, Computer Science, or a related field (or equivalent work
experience). Benefits So, why choose traide AI? ✔️ Hands-on
Impact: In our startup, your work won’t sit on the shelf. You'll see
your designs come to life quickly as part of a continuous product
release cycle. ✔️ Fast Growth: As we grow, so will you. There’s
plenty of room for learning, and your input will directly shape the
future of our product. ✔️ Cross-functional Collaboration: You’ll
work closely with product, engineering, and leadership teams, gaining
insight into every step of the development process. ✔️ Innovative
Environment: Be part of a team that’s always experimenting,
optimizing, and innovating to deliver a top-tier product experience.
✔️ Our work culture is flexible and grounded entirely in trust and
integrity, where everyone strives to grow & learn Closing We look
forward to receiving your application and getting to know you better
If you have any questions, just email us.
- Qualifikation
- Arbeitskräfte
- Verdienst:
- n.a.
- Bewerbung an
- traide AI
Am Strandkai 1
De 20457 Hamburg
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