(Enterprise) Technical Account Manager - EMEA für Berlin gesucht
Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt
Job Kategorie: IT/IT-Dienstleistung Informationstechnologie (IT)
Stellenangebot Basisdaten
- Arbeitsort:
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DE 10407 Berlin
- Umkreis:
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keine Angabe.
- Art der Arbeitsstelle:
-
- Letze Aktualisierung:
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01.10.20242024-10-01
Stellenausschreibung: (Enterprise) Technical Account Manager - EMEA
- Arbeitgeber bzw.
Arbeitsvermittler
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Talon.One GmbH in Hamburg
- Branche
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IT/IT-Dienstleistung
- Kategorie
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Informationstechnologie (IT)
- Stellenbeschreibung
- ABOUT THE TEAM: Our international team of 15 Technical Account
Managers is spread across the world, including EMEA, US and APAC.
Always striving for a seamless client onboarding and bug-less
integration is what we do, and handling clients' requests is the
challenge that we face on a daily level. Closely working with the
Customer Success Managers and the development team is what enables us
to act as consultants to all parties involved in the client onboarding
journey and ultimately handling expectations related to the
integration of our platform is where our value to our company lies.
What makes us strong is our constant support for each other, our
constant strive to dig deeper into problem solving, which would also
be qualities we would be looking for in our next colleague as well.
ABOUT THE ROLE: As a Technical Account Manager at Talon.One, you will:
Take ownership of the integration process of our API-driven platform
with our clients' ecosystem Troubleshoot repeat technical issues and
drive issue escalation and problem elimination Own and manage a book
of assigned customers, including Enterprises, with a focus on the
customers API usage, ensuring retention, growth and overall customer
satisfaction Work together with Customer Success Managers and our
Engineering team towards providing great client service Find new
technology partners and integration possibilities Manage customer
expectations and lead them to customer satisfaction Design Customer
Onboarding processes WHAT WE NEED YOU TO BRING TO THE TABLE: Previous
experience working as a Technical Account Manager, Integrations
consultant or other related role Experience with full ownership of
complex API integrations for assigned accounts Ability to successfully
handle Enterprise accounts, which would make you eligible for an
Enterprise Technical Account Manager role Proven experience with SaaS
based products High level of problem-solving attitude in a
troubleshooting environment Ability to explain complex topics in
easily understood and concise language, to both technical and
non-technical professionals Excellent customer focus with a polite,
patient, caring, calm and always professional demeanor High focus on
data-driven decision making WHAT WE OFFER: Great in-house industry
knowledge and experience Complex and scalable product in a niche
market Learning budget and LinkedIn Learning 30 vacation days In-house
German language courses Discounted Urban Sports Club membership and
BVG ticket Work-Dog-Balance, your best friend is more than welcome!
Mental health support with Nilo.health WHY YOU SHOULD WORK FOR US: The
right attitude : modern methods and a diverse, creative workspace with
an open and international culture Everyone for the product: Together
we create a flexible, highly scalable product with state-of-the-art
technologies. We can only succeed if everyone works as a team Healthy
Growth : Growing our company means growing everyone in the team. We
love to share knowledge and learn A great environment: Flexible and
family-friendly environment, bright and easily accessible offices,
modern software and hardware High flexibility degree: Prefer to work
early or late at night? Do you have to pick up your children from
kindergarten? Do you prefer working abroad? We believe in results and
motivated employees Do you want this job? We’d love to hear from
you! Apply directly via the form below. Talon.One is an Equal
Employment Opportunity employer that proudly pursues and hires a
diverse workforce. We do not make employment decisions on the basis of
race, color, religious belief, ethnic origin, nationality, sex, gender
identity, sexual orientation, disability, age, military or veteran
status, or any other basis protected by applicable local, state, or
federal laws or prohibited by company policy. As an employer we strive
for a healthy and safe workplace and strictly prohibit harassment of
any kind. Find out more about our .
- Qualifikation
- Arbeitskräfte
- Verdienst:
- n.a.
- Bewerbung an
- Talon.One GmbH
Am Strandkai 1
De 20457 Hamburg
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