Customer Support Manager (f/m/d*) für Berlin gesucht

Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt

Job Kategorie: IT/IT-Dienstleistung Informationstechnologie (IT)

Stellenangebot Basisdaten

Arbeitsort:: DE 10115 Berlin
Umkreis:: keine Angabe.
Art der Arbeitsstelle:
Letze Aktualisierung:: 15.01.20252025-01-15

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Stellenausschreibung: Customer Support Manager (f/m/d*)

Arbeitgeber bzw. Arbeitsvermittler: KENJO in Hamburg

Branche: IT/IT-Dienstleistung

Kategorie: Informationstechnologie (IT)

Stellenbeschreibung: Welcome to your Kenjo application journey Wait, who’s Kenjo? A bunch of entrepreneurial dreamers, who really think they can create a better world. Does that sound too crazy? Kenjo is an innovative all-in-one HR Software that makes the lives of employees, teams, and HR better and easier. With Kenjo, HR teams can efficiently recruit candidates, manage everything from employee documents, on/off-boarding, time off, as well as employee pulse surveys and feedbacks to improve overall engagement. All this, so teams can have more time to focus on the most important asset of every company, its people. Our vision is to improve the relationship between employees and employers. Essentially make people get up in the morning looking forward to contributing to society How will you contribute to our mission? We are currently expending our team in order to serve clients in multiple languages . Next to English , we are looking for talented and experienced CS professionals that speak either German, Spanish, French, Dutch or Italian . As a Customer Support Manager (f/m/d*), you will be responsible for working directly with Kenjo’s customers through a multitude of channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver helpful and humanly Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how Kenjo works. Through working closely with your team, you will be the voice of Kenjo and champion our customers’ needs that will strive to help build Kenjo Support a positive and inclusive environment for customers. Your main responsibilities are to: Develop a deep knowledge of the Kenjo platform to remove technical barriers for our customers and help them navigate with the variety of tools within Kenjo Respond to inbound support tickets, ensuring our customers receive timely, useful information to improve their experience while using the product Partner and advocate first contact resolutions and take ownership of all customer queries to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries Become a Kenjo expert with the ability to answer any and all questions in regards to our platform Gather customer feedback and pro-actively translate it into improvement opportunities for the Product, Marketing, Growth or Customer Success teams to drive customer satisfaction levels to a top-notch standard Serve as a role model and trusted advisor on the team showcasing ownership of even the most complex and sensitive issues Can you be the next Kenjonita? To be successful at this position, we think you should be/ have: As for languages, the position requires a high level of English AND a native level of either German, Spanish, French, Dutch OR Italian . 3+ years experience in customer support Excellent communication skills in both writing and speaking: Be professional and friendly A strong work ethic: commit to quality and deliver without supervision A knack for explaining tech to non-tech people An unwavering positive attitude and a love for helping others succeed A natural problem solver, who can think under pressure and flourishes in a fast-paced environment A healthy sense of humor Other nice-to-have: Experience in the IT / SaaS industry or HR sector Find creative problem solving fulfilling & challenging Out-of-the-box thinking (Almost) convinced? Ok, that is not all, we also offer: Great offices located in Berlin and Madrid Home office/ Remote flexibility Lots of ownership and space to grow Challenging environment Frequent feedback Clear goal setting Learning and development budget Team buildings and activities Our guiding principles: We are honest about who we are and convince customers through our vision & product Our values tell us how to make decisions on a daily basis. Excellence over quick and dirty, authenticity over fake it til you make it, generosity over stinginess. Results are important. They bring the resources which allow us to do what we are doing. We believe though that it’s worth nothing, if we don’t do it positively and treat each other with dignity, love, and respect. We truly believe in equal chances for everybody and think that diversity is one main strength of our team P.S If this sounds interesting, please feel free to apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women/non-binary people will seek to match a much higher percentage of requirements before applying. If you're not sure you're the right fit, apply anyway and let us know what you bring to the table. We'd love to hear from you!

Qualifikation: Arbeitskräfte

Verdienst:: n.a.

Bewerbung an: KENJO
Am Strandkai 1
De 20457 Hamburg

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