Customer Success Manager für Berlin gesucht
Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt
Job Kategorie: IT/IT-Dienstleistung Informationstechnologie (IT)
Stellenangebot Basisdaten
- Arbeitsort:
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DE 10407 Berlin
- Umkreis:
-
keine Angabe.
- Art der Arbeitsstelle:
-
- Letze Aktualisierung:
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04.07.20242024-07-04
Stellenausschreibung: Customer Success Manager
- Arbeitgeber bzw.
Arbeitsvermittler
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Talon.One GmbH in Hamburg
- Branche
-
IT/IT-Dienstleistung
- Kategorie
-
Informationstechnologie (IT)
- Stellenbeschreibung
- ABOUT THE TEAM: As a Customer Success Manager at Talon.One, you'll be
part of a dynamic team consisting of Customer Success Managers and
Technical Account Managers. We foster a collaborative environment and
alignment with various internal stakeholders in Sales, Partnerships,
Product, and Marketing. We prioritize strong collaboration, open
communication, and mentoring to promote bi-directional growth.
Talon.One is committed to creating an inclusive workplace, as we
believe it is essential for both ethical reasons and to positively
influence the tech industry as a whole. ABOUT THE ROLE: As a Customer
Success Manager, you'll build strong relationships to drive product
adoption and turn customer insights into actionable feedback. You'll
connect customers' marketing goals with our API-driven product,
troubleshoot issues with our tech team, and design scalable success
processes. Your communication skills will help enhance our enterprise
solutions and streamline project management. ONCE YOU ARE HERE YOU
WILL: Build relationships with customers to understand their goals and
pains, drive adoption, and translate that into actionable insights for
our Sales, Marketing, and Product teams Connect customers’ marketing
objectives with our technical, API-driven product and clearly explain
complex product configuration steps Collaborate with technical
operations (Customer Integration Engineer) and the development team to
integrate Talon.One and troubleshoot technical issues Communicate at
both one-to-many and one-on-one levels, across role types
(tech/marketing), organization level, and cultures Document and share
important information about our Customers to keep a clear internal
record, build training resources, and reduce support tickets Design
Customer Success processes that help us rapidly scale our highly
custom, enterprise solution Coordinate a wide range of projects
effectively and simultaneously, like process improvements, feature
input, product launches, and customer implementation WHAT WE NEED YOU
TO BRING TO THE TABLE: Passion for tech and experience with SaaS
products and APIs Founded experience working in Customer Success,
Account Management, or another client-facing role Experience working
with diverse stakeholders both internally and externally Marketing,
Developers, Sales, and Executives Exceptional communication skills in
spoken and written English Fluent German and/or French is considered a
big plus Empathetic, positive attitude with a desire to help our
customers reach their goals Flexible approach and an ability to
operate effectively with uncertainty and change WHAT'S IN IT FOR YOU:
Learning budget 30 vacation days In-house German language courses
Discounted Urban Sports Club membership and BVG ticket
Work-Dog-Balance, your best friend is more than welcome! Mental health
support WHY YOU SHOULD WORK FOR US: The right attitude : modern
methods and a diverse, creative workspace with an open and
international culture Everyone for the product: Together we create a
flexible, highly scalable product with state-of-the-art technologies.
We can only succeed if everyone works as a team Healthy Growth :
Growing our company means growing everyone in the team. We love to
share knowledge and learn A great environment: Flexible and
family-friendly environment, bright and easily accessible offices,
modern software and hardware High flexibility degree: Prefer to work
early or late at night? Do you have to pick up your children from
kindergarten? Do you prefer working abroad? We believe in results and
motivated employees Do you want this job? We’d love to hear from
you! Apply directly via the form below. Talon.One is an Equal
Employment Opportunity employer that proudly pursues and hires a
diverse workforce. We do not make employment decisions on the basis of
race, color, religious belief, ethnic origin, nationality, sex, gender
identity, sexual orientation, disability, age, military or veteran
status, or any other basis protected by applicable local, state, or
federal laws or prohibited by company policy. As an employer we strive
for a healthy and safe workplace and strictly prohibit harassment of
any kind. Find out more about our .
- Qualifikation
- Arbeitskräfte
- Verdienst:
- n.a.
- Bewerbung an
- Talon.One GmbH
Am Strandkai 1
De 20457 Hamburg
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