Customer Success Manager (f/m/d) für Heidelberg, Neckar gesucht
Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt
Job Kategorie: IT/IT-Dienstleistung Informationstechnologie (IT)
Stellenangebot Basisdaten
- Arbeitsort:
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DE 69126 Heidelberg, Neckar
- Umkreis:
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keine Angabe.
- Art der Arbeitsstelle:
-
- Letze Aktualisierung:
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24.09.20242024-09-24
Stellenausschreibung: Customer Success Manager (f/m/d)
- Arbeitgeber bzw.
Arbeitsvermittler
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paretos GmbH in Hamburg
- Branche
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IT/IT-Dienstleistung
- Kategorie
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Informationstechnologie (IT)
- Stellenbeschreibung
- Intro Paretos is the leading AI-based decision intelligence platform
to make effective, data-driven decisions across entire organizations,
enabling business users to evaluate complex data, predict future
scenarios and take optimal actions via a no-code UI and integrations
with no prior data science knowledge needed. As a "remote-open
company" with team members all over Europe, we strongly believe that
this ambitious path is only possible with a great and diverse team.
paretos is an inclusive company with equal opportunities for all. Our
corporate culture is guided by the principles of GUNG HO - we believe
in the synergy of worthwhile work, the control of achieving a common
goal, and the importance of cheering each other on. We are proud to
have brought together passionate, high-performing and caring people of
all genders, cultures, backgrounds and views. Together, they all form
the heart of the company and drive us to new heights every day. The
combination of remote work and regular onsite events is the key to
strengthening our team spirit and forming our culture. To keep this
up, we are happy to receive your application if you already live in
Germany , ideally the Rhine-Neckar-Region, or if you’re open to
relocating . We want to continue and scale our very successful
"Retention Growth" strategy thus bringing the value of Decision
Intelligence to more customers in the DACH region and as the next step
in other markets. Join us as Customer Success Manager and be an
integral part of this growth- we can't do it without you! Tasks As an
integral part of our Customer Success team for supply chain customers
, you will be the face of paretos to our customers - guiding them
through onboarding and beyond! As a Customer Success Manager, you
will: Onboard new customers during their first weeks and help them
understand how to get the most out of paretos Conduct workshops to
understand the customer's decision- and prediction processes as well
as their business domain , because we consider this to be the only way
to create long-term success for us and the customers Understand and
analyse the domain data provided by the customer to ensure we do the
right things and provide meaningful results Explain and translate
results and metrics of our predictions / recommendations to our
customers that are often not famiilar with AI at all Serve as a bridge
between customers, our integration team and our product Build,
maintain and nurture long-term customer relationships and understand
their business environment Support our wonderful sales team with
presales activities and identify upsell opportunities Serve as the
company's internal "voice of the customer" . Cooperate with product
development to make sure customer needs are met Drive the improvement
of internal processes and automation to enable further scaling of the
business Requirements 5+ years of experience in a similar field
(Customer Success Manager, Account Manager, Business Analyst, Project
Manager, Data Science Consultant) Excellent communication,
interpersonal, and customer service skills Good time management,
strategic planning, and organizational skills Affinity for data
science and technical topics - you are comfortable communicating about
complex topics with decision-makers Affinity to data and databases
(Snowflake) Experience in the domain of supply-chains is a plus
Experience in a B2B software company is a plus / product company Basic
knowledge of statistics and machine learning concepts is a plus Basic
knowledge about data-engineering-processes is a plus Fluent in German
(as the focus is DACH) and English (as we are an international
company) Benefits These little perks will be waiting for you if you
become part of the paretos-family: We are a remote-first company –
nevertheless, you’re still very welcome to work at the office and
enjoy the great view over Heidelberg At the office, you can test your
barista skills and brew some great coffee to keep you going throughout
the workday or enjoy some coffee talks with your fellow paretoneers.
(You might even be awarded the next "paretos office barista of the
year” at our Christmas party!) Talking about the team: you’ll
complement a highly skilled & motivated team of paretoneers ready to
hit the road and have fun along the way We regularly enjoy
professional and fun events online and IRL with the whole team
You’ll get the office equipment you need to show off your full
potential. We believe that your capabilities shouldn’t be limited by
hardware components Boost your continuous learning journey with
regular learning sessions, inputs on our Onsite Events and events
organized for the AI community Work whenever it fits best for you with
flexible working hours Receive a mobility budget to access various
kinds of transportation whilst setting off your carbon emissions If
you are part of the paretos dog club, feel free to bring your furry
friend to the office We are continuously expanding our benefits as we
grow to ensure an environment where our team members feel comfortable
and happy to work at. Closing This is it from our side for now. What
about you? Are you ambitious to disrupt the AI and Optimization world
with us? Then send us your application! Note: We encourage you to
apply for this role, even if you don’t match all the requirements
100% . As long as you inherit the eagerness to learn, we are happy to
be convinced that you are the right fit for us.
- Qualifikation
- Arbeitskräfte
- Verdienst:
- n.a.
- Bewerbung an
- paretos GmbH
Am Strandkai 1
De 20457 Hamburg
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