Customer Success Manager - Energy & Geospatial technology (m/w/d) für Berlin gesucht
Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt
Job Kategorie: IT/IT-Dienstleistung Informationstechnologie (IT)
Stellenangebot Basisdaten
- Arbeitsort:
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DE 10115 Berlin
- Umkreis:
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keine Angabe.
- Art der Arbeitsstelle:
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- Letze Aktualisierung:
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13.03.20252025-03-13
Stellenausschreibung: Customer Success Manager - Energy & Geospatial technology (m/w/d)
- Arbeitgeber bzw.
Arbeitsvermittler
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Gilytics AG in Hamburg
- Branche
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IT/IT-Dienstleistung
- Kategorie
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Informationstechnologie (IT)
- Stellenbeschreibung
- Intro we are transforming how energy, telecom, and transport
infrastructure is designed. Our cutting-edge cloud platform automates
routing, design, and analysis for everything from power lines to
hydrogen networks. We’ve earned international recognition and
continue pushing the limits to deliver unmatched value to our clients.
Our goal? To be the standard for automated infrastructure design and
make planning more transparent, digital, and accessible. We’re
looking for a Customer Success Manager to join our growing
international team. If you’re passionate about customer
relationships in the energy sector and love bridging teams to drive
innovation, we want you! Tasks ResponsibilitiesUnderstand our role in
the industry Shape the Next Generation of Infrastructure : Master the
complexities of linear infrastructure planning, collaborating with the
Gilytics team and our customers to drive transformative change. Become
a Visionary Connector : Engage with industry leaders at key events,
translating their needs into innovative solutions that redefine
infrastructure planning. Create a Dynamic Customer Partnership :
Develop a strategic customer engagement model that fosters continuous
collaboration and empowers our customers to achieve their vision.
Serve our customers Accelerate Customer Onboarding : plan and execute
software roll-outs for new customers, ensuring a smooth onboarding
experience. Foster Product Adoption Through Expert Training : conduct
regular training sessions and provide updates on new product features
to our customers. Lead Problem-Solving Workshops : organize workshops
for customers focused on use cases and best practices, collaborating
with the technical team to address specific challenges. Build a
Dynamic Customer Community : Design and execute engaging customer
events, fostering collaboration and knowledge exchange. Architect
Future-Proof Solutions : Identify customer pain points and design
seamless product integrations that drive efficiency and innovation. Be
the Customer's Strategic Partner : identify customers’ needs and
create a vision of how our product integrates into processes and
existing IT landscapes. Translate Vision into Reality : Advocate for
customers and resolve customer issues with the help of Gilytics
product development team Connect the Innovation Dots : Bridge the gap
between sales, customers, and product development, ensuring a cohesive
and dynamic innovation cycle Ignite Continuous Engagement : keep
clients engaged and regularly using Gilytics products Be a strong
member of the team Champion Customer Priorities : Manage and
prioritize requests with laser focus, collaborating with product
development to deliver rapid solutions. Drive Strategic Revenue
Expansion: Identify upselling opportunities and ensure seamless
subscription renewals, maximizing customer lifetime value . Be the
customer support champion : Optimize the customer support process for
efficient handling of inquiries and ongoing improvement of customer
experience. Pioneer Customer Success Metrics: Define and measure key
performance indicators, shaping the future of customer engagement at
Gilytics. Empower Sales & Marketing with Product Expertise: Educate
and support the Marketing and Sales Team to ensure product related
customer communication can be completed in an efficient and timely
manner. Team Building : Travel to meet with the team in our office in
Valencia. Requirements Qualifications Master in geoinformatics,
environmental engineering, civil engineering or similar field.
Experience in land management, spatial and environmental planning of
energy infrastructure with GIS. 4+ years professional work experience
in international B2B customer relationship management and/or product
management. Excel in project management, requirements analysis, and
conceptual system design, driving impactful results. Thrive in
diverse, cross-cultural environments, bringing a global perspective to
our team. Possess exceptional communication and organizational skills,
driving clarity and collaboration.. Drive Data-Driven Decisions:
Demonstrate meticulous attention to detail and a knack for analytical
thinking. Be a highly motivated learner, eager to master new
technologies in the dynamic energy sector Familiar with the
Agile/SCRUM methodology. English proficiency, fluent in German (native
proficiency) and other languages are a plus. Benefits What we offer
Pioneer the Future of Energy: Directly impact the global energy
transition, shaping the future with disruptive technology. Accelerate
Your Career by Changing the Energy World: Join a fast-paced,
impact-driven tech startup and grow alongside a highly motivated team.
Work Where You Thrive: Choose the flexibility of remote work within
Germany or join our vibrant team on-site. Experience True Work-Life
Agility and a Culture of Innovation : Enjoy flexible working hours and
a dynamic, friendly, and agile culture. Your Ideas Matter: Enjoy a
high level of autonomy and a direct influence on key decisions.
Corporate laptop and smartphone are provided.
- Qualifikation
- Arbeitskräfte
- Verdienst:
- n.a.
- Bewerbung an
- Gilytics AG
Am Strandkai 1
De 20457 Hamburg
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