Customer Success Engineer (m/w/d) für Berlin gesucht
Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt
Job Kategorie: IT/IT-Dienstleistung Informationstechnologie (IT)
Stellenangebot Basisdaten
- Arbeitsort:
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DE 10407 Berlin
- Umkreis:
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keine Angabe.
- Art der Arbeitsstelle:
-
- Letze Aktualisierung:
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03.10.20242024-10-03
Stellenausschreibung: Customer Success Engineer (m/w/d)
- Arbeitgeber bzw.
Arbeitsvermittler
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Turbit Systems GmbH in Hamburg
- Branche
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IT/IT-Dienstleistung
- Kategorie
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Informationstechnologie (IT)
- Stellenbeschreibung
- Intro Turbit develops and researches AI services for renewable energy
assets and has established itself as a market leader in AI-based
operational management of wind turbines in Europe. Tasks Join our
customer success team as a Customer Success Engineer. Monitor and
analyze faults, failures, and anomalies (events) that Turbit detects
using the state-of-the-art Turbit AI monitoring system. Analyze the
events with our software. Prepare a technical summary of the analysis
and discuss it with our customers. Manage and document the process.
Communicate with customers regularly. Assist, support, and manage them
and their internal processes to maximize their benefits from Turbit.
Plan, schedule and execute regular workshops with our customers.
Manage support tickets and communication with our customers. Prepare,
execute, and continuously improve our customer onboarding and customer
success processes. Educate our customers on how to use our software
and engage with them individually. Create teaching material and
continuously improve it. Identify and escalate complex issues to
senior Customer Success members, Sales or the technical team. Have an
impact on hundreds of wind turbines in Germany and beyond.
Requirements You have a background in mechanical engineering or a
related field. You are a recent graduate of an engineering degree
(preferably Industrial or Mechanical Engineering or related). You are
really passionate about bringing value to customers and have a strong
motivation to act independently on your own (you have the drive to
reach out to customers). You are fluent in written and spoken German
and English (Our customers speak mostly German and English). You love
analytical thinking and have shown in the past that you are excellent
at it. You are eager to find a solution in difficult situations. You
know and can apply basic concepts of data science and data analytics
and are highly motivated to learn more. You have an open personality
and positive charisma. You are passionate about renewable energy.
Benefits You'll be part of a startup making a significant impact. Our
mission is to increase the efficiency of the renewable industry
through our expertise in data analytics, software engineering, and
data science. Beautiful modern office in the heart of Berlin. Home
office and "work from where you want" culture. Lunch Benefits. Regular
Team Events. Your personal development has a very high priority for
us. Be creative and bring your ideas to life in an environment that
cherishes innovation. We are a diverse team that believes in the power
of diverse people, perspectives, and experiences. Closing Does
this sound like you? Then send us your application letter with a full
CV. We look forward to getting to know you.
- Qualifikation
- Arbeitskräfte
- Verdienst:
- n.a.
- Bewerbung an
- Turbit Systems GmbH
Am Strandkai 1
De 20457 Hamburg
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