Customer Service Specialist - German speaking - Smoobu für Berlin gesucht
Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt
Job Kategorie: Touristik Hotel/Gastronomie/Kantine
Stellenangebot Basisdaten
- Arbeitsort:
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DE 10407 Berlin
- Umkreis:
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keine Angabe.
- Art der Arbeitsstelle:
-
- Letze Aktualisierung:
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03.03.20252025-03-03
Stellenausschreibung: Customer Service Specialist - German speaking - Smoobu
- Arbeitgeber bzw.
Arbeitsvermittler
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HomeToGo in Hamburg
- Branche
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Touristik
- Kategorie
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Hotel/Gastronomie/Kantine
- Stellenbeschreibung
- Explore a new world of possibilities: About Smoobu Smoobu (), a
subsidiary of HomeToGo Group, is a fast-growing startup in the
vacation rental industry. Smoobu’s SaaS solution currently empowers
private hosts to manage over 100,000 properties across more than 110
countries. Smoobu runs as an independent enterprise within the
HomeToGo Group, ensuring its startup spirit and growth potential
remain at the forefront. Our top priority is to assist hosts in
efficiently managing and growing their businesses simultaneously.
Smoobu’s success is attributed to our dynamic, ambitious, and
international team, dedicated to exceeding our customers’
expectations through expert advice and action. We celebrate diversity
and operate in a truly global environment, embracing the challenges
and opportunities that Your future contribution: Utilize your business
development expertise to deliver first-class support for our customers
around the world. As our product grows, we will create a user
experience superior to the tourism industry standard. With our modern
technology supporting homeowners, we are looking for you to be the
human connection to our product and deliver effective solutions that
satisfy our clients around the world. You, as part of our Sales &
Service team, will interact with prospects and existing customers to
ensure they have the best possible experience using Smoobu. Your goal
is to convert users in Free Trial (inbound leads) to engage with the
software and help them in their buying decision. Similarly, you will
assist existing (paying) users with leveraging the product to the best
extent possible in order to maximize value and profit from it. All in
all, it’s about people and with your help and passion for
outstanding service, we will build a state-of-the-art sales and
service department at Smoobu! How you’ll add value: Assessing and
understanding the needs of prospects and customers and r Provide
customers with outstanding service and educate them about the optimal
use of Smoobu across multiple platforms including phone and email
Resolve customers’ issues in a timely and effective manner
Contribute to our knowledge base and help center by creating email
templates and articles for future use You’ll be successful in this
role if you: Have high proficiency in English and German. Proficiency
in any additional languages such as French, Italian, Spanish is an
advantage. Are Already have experience in a customer-facing position
and enjoy interacting with people Are Are a natural people-person with
outstanding Come with flexibility, honesty and attention-to-detail
Possess the skills and desire to master the art of consultative
selling Please note that this role offers a hybrid working model which
requires to be in the office 50% of your time. Why Smoobu? Your
journey with Smoobu is a two way street - we’ve got you covered! We
offer a diverse variety of benefits to enable your career development
and make Smoobu a great place to work, including: The essentials:
Competitive Career growth: 360° feedback, open feedback culture,
buddy and mentorship programs from an international team of passionate
industry experts Personal development : German language courses,
internal and external workshops & trainings, Startup spirit: We are
fast, nimble, and results-driven - embodying a startup mentality even
as a global, public Flexible work approach : and work from abroad
flexibility for up to 90 days a year. Plus, access to a * Climate
action : Committed to being a pioneer in green travel: We’ve
achieved an industry-leading "Low Risk” ESG Rating (16), awarded by
Morningstar Sustainalytics, and are a proud member of *Certain
conditions apply About us: HomeToGo is the SaaS-enabled marketplace
with the world's largest selection of vacation rentals, listing
millions of offers from thousands of trusted partners, including ,
Vrbo and TripAdvisor. From vacation homes, cabins, beach houses,
apartments, condos, house boats, castles, farm stays and everything in
between, HomeToGo Founded in 2014, HomeToGo operates localized apps &
websites in 25 countries across Europe, North America, South America,
Australia and Asia-Pacific. HomeToGo also operates brands such as ,
AMIVAC, atraveo, Casamundo, , e-domizil, EscapadaRural, Kurzurlaub,
Kurz Mal Weg, and Wimdu. HomeToGo is an Equal Opportunity Employer,
_We are
- Qualifikation
- Arbeitskräfte
- Verdienst:
- n.a.
- Bewerbung an
- HomeToGo
Am Strandkai 1
De 20457 Hamburg
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