Customer Operations Specialist - French speaking für Hamburg gesucht

Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt

Job Kategorie: Maschinen-/Anlagenbau Produktion/Produktionsplanung

Stellenangebot Basisdaten

Arbeitsort:: DE 20095 Hamburg
Umkreis:: keine Angabe.
Art der Arbeitsstelle:
Letze Aktualisierung:: 13.11.20242024-11-13

ONLINE BEWERBEN - KLICKEN SIE HIER UM DAS ONLINE BEWERBUNGSFORMULAR ZU ÖFFNEN

Stellenausschreibung: Customer Operations Specialist - French speaking

Arbeitgeber bzw. Arbeitsvermittler: Ergobaby Europe GmbH in Hamburg

Branche: Maschinen-/Anlagenbau

Kategorie: Produktion/Produktionsplanung

Stellenbeschreibung: Intro The Ergobaby Family includes the brands Baby Tula, Ergobaby and Belly Bandit and has approx. 70 employees in Europe with a HQ in Hamburg and up to 200 employees globally. We take pride in providing the products, knowledge and community to help parents and young families thrive. To find out more about Ergobaby behind the scenes, take a look at #teamergobaby on IG. Tasks We have a new vacancy starting as early as July 1st in our Customer Operations Team. The team currently has 9 team members from various nationalities (our company language is English) in our Hamburg office in Hamburg-Ottensen. We operate flexible working time and a hybrid policy that allows for a flexible allocation of home and office days with up to 40 days remote/quarter (full-time equiv., this averages at 1.5 days office per week if you factor in vacation and avg. bank holidays). The position is for a B2C Customer Operations Specialist for the French/BeLux market and requires fluent French language skills (C1 level or native) as well as either English or German to a business fluent level. Pay band for this position is 38.000 EUR - 45.000 EUR (gross) depending on experience at 100% (40 hrs/week) but we are open to consider part-time (20 hrs or more) and job sharing as well. This is an unlimited contract. Responsibilities of this role would include: Responding to Customer inquiries in our CMS (Zendesk), ensuring a high customer satisfaction Manage communication between customers on the phone and via email Assist end-consumers with product queries/use, warranty issues and processing returns Enter orders in an accurate and timely manner Working closely and proactively communicating with internal departments like sales, finance and supply chain Requirements Who we are looking for: Excellent team player - at Ergobaby and particularly in this team, our attitude is team goals first. We live by our core values #wewinasateam #wevalueeachother #weloveergobaby #wegetshitdone #wearecuriouslearners Speaker of French language (C1 or native) and at least one of English or German, any other European languages considered a plus (e.g. Dutch, Swedish) Ability to work independently and prioritize tasks Empathy and ability to go the extra mile for our customers Problem solving ability and "can-do” attitude Previous customer service experience or a desire to start in this field Optional: Experience with Zendesk or comparable systems Benefits Some of our other perks include: 30 days holiday (5-day week) + 24/31st off, between 1-3 days company given for the Christmas break (varies yoy), Juneteenth (19th June) off. Possibility for Workation in EU Bike Lease/Job Rad Discounts "Corporate Benefits" 50% Discount on Ergobaby and Baby Tula products.

Qualifikation: Arbeitskräfte

Verdienst:: n.a.

Bewerbung an: Ergobaby Europe GmbH
Am Strandkai 1
De 20457 Hamburg

ONLINE BEWERBEN - KLICKEN SIE HIER UM DAS ONLINE BEWERBUNGSFORMULAR ZU ÖFFNEN

Stellenangebot powered by

Die Veröffentlichung dieses Stellenangebotes bei regiobizz.de erfolgt mit freundlicher Genehmigung von GermanPersonnel im Namen des Stellenanbieters. Eine gewerbliche Nutzung dieser Daten sowie deren Veröffentlichung in jeder Form ist ohne ausdrückliche Genehmigung von GermanPersonnel strengstens untersagt.