Client Solutions Lead (f/m/d) für Hamburg gesucht
Arbeits- und Stellenangebot im Regiobizz Arbeitsmarkt
Job Kategorie: IT/IT-Dienstleistung Informationstechnologie (IT)
Stellenangebot Basisdaten
- Arbeitsort:
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DE 20095 Hamburg
- Umkreis:
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keine Angabe.
- Art der Arbeitsstelle:
-
- Letze Aktualisierung:
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12.10.20242024-10-12
Stellenausschreibung: Client Solutions Lead (f/m/d)
- Arbeitgeber bzw.
Arbeitsvermittler
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adjoe GmbH in Hamburg
- Branche
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IT/IT-Dienstleistung
- Kategorie
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Informationstechnologie (IT)
- Stellenbeschreibung
- Every great app out there deserves to be connected with the right
users and the right revenue streams. And adjoe will give this to them.
adjoe is a leading mobile ad platform developing cutting-edge
advertising and monetization solutions that take its app partners’
business to the next level. Our unique ad unit Playtime has made us
one of the fastest-growing ad platforms and top-ranking user
acquisition sources for app publishers worldwide (ranked #1 for growth
in the AppsFlyer Index). And that’s just the start: We’ve just
launched our programmatic in-app platform in order to disrupt the
status quo of mobile ad monetization. Again. Home to an advanced tech
stack, powerful financial backing from Bertelsmann, and a long-term
growth mindset, adjoe is part of the AppLike Group ecosystem. A hub of
disruption and thought leadership in the app economy, with a driven
and dynamic workforce to be reckoned with. Be the next tech-driven,
ambitious talent to join our growing teams! Meet Your Team: Customer
Service Big ambitions lead to a big impact – and big revenue
numbers. Your role will be to lead and build a Global Customer Service
Organization that services both our business partners as well as our
B2C customers. You will be reporting into the CRO and align with your
peers in New Business and Account Management in order to provide the
best technical support and service to our publisher partners and
advertisers. What You Will Do: Manage a team of Technical Account
Managers. They ensure the technical onboarding of our newest app
partners and a smooth SDK implementation process. Manage a team of B2C
support agents. They are problem solvers for our mobile gamers, who
have technical issues related to our partners’ games. Become the
link between various stakeholders, teams, and clients to provide
solutions to maximize their business goals. Evolve our service
organization based on our geographical expansion as well as service
and organizational needs arising from growing business with Enterprise
clients. Ensure a consistent level of knowledge and quality in the
execution of your teams. Collaborate with the product and technical
teams to ensure our platform meets client needs and provides a
positive user experience. Ensure up-to-date product and technical
documentation in alignment with our product team. Be part of an
international English-speaking management team dedicated to scaling
our adtech platform beyond our hundreds of millions of monthly active
users. Who You Are: Minimum 3 years of experience in a leadership role
within a service organization, preferably in the (mobile) ad tech
industry. Proven track record of building and managing high-performing
teams. Strong analytical and problem-solving skills with the ability
to work with data - use SQL to query databases, Excel and other
analytics tools Ability to build and maintain strong relationships
with clients and colleagues. You thrive in a team environment and are
an excellent cross-team collaborator with excellent analytical and
communication skills Basic Knowledge of HTML and JavaScript or one
basic programming or scripting language You have a working knowledge
of how different technical systems communicate with each other, such
as being able to test HTTP REST endpoints and understand what could go
wrong when they don’t work. Plus: You are familiar with
Java/Kotlin/Swift or have experience building your own apps. Plus:
Understanding of the mobile ad tech landscape and current best
practices. Heard of Our Perks? Work-Life Package : 2 remote days per
week, 30 vacation days, 3 weeks per year of remote work, flexible
working hours, dog-friendly kick-ass office in the center of the city.
Wealth building : virtual stock options for all our regular employees.
Relocation Package : Visa & legal support, relocation bonus,
reimbursement of German Classes costs and more. Happy Belly Package :
Monthly company lunch, tons of free snacks and drinks, free breakfast
& fresh delicious pastries every Monday Physical & Mental Health
Package : In-house gym with personal trainer, various classes like
Yoga with expert teachers. Activity Package : Regular team and company
events, hackathons. Education Package: Opportunities to boost your
professional development with courses and trainings directly connected
to your career goals Free of charge access to our EAP (Employee
Assistance Program) which is a counseling service designed to support
your mental health and well-being.
- Qualifikation
- Arbeitskräfte
- Verdienst:
- n.a.
- Bewerbung an
- adjoe GmbH
Am Strandkai 1
De 20457 Hamburg
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